FAQ

FAQ

FAQ – Terms and Conditions of Service and Shipping

1. What are the shipping terms for domestic orders?

We offer free shipping for orders over €49 nationwide. For orders under this threshold, standard shipping costs €12 .

2. Can I get free delivery if I live near your location?

Yes, if you are within a 15km radius of our headquarters in Roccatederighi (GR), you are entitled to free local delivery . We invite you to verify your location with respect to our delivery radius before completing your order.

3. Is it possible to collect orders at your location?

Yes, you can choose free collection at our office, but you need to arrange an appointment in advance. Please contact us and wait for our confirmation before coming to collect your order.

4. What are the expected delivery times?

For standard shipping, estimated delivery times vary between 3 and 7 working days , depending on the destination. For local deliveries, times will be agreed directly with the customer. During periods of high demand or holidays, times may vary.

5. Can I cancel or change an order?

Yes, you can change or cancel an order before it ships. Once it has been handed over to the carrier, it will no longer be possible to make changes or cancel it. Contact us promptly for assistance.

6. What payment methods do you accept?

We accept major payment methods, including:

  • Credit/debit cards (Visa, MasterCard, American Express);
  • Bank transfer in advance. All payments are handled securely through certified platforms.

7. Am I entitled to a refund if I want to return a product?

Yes, you have the right to withdraw from your purchase within 14 days of receiving the product. To exercise your right of withdrawal, you must inform us of your decision by email or by using the withdrawal form available on our website. Return costs are the responsibility of the customer, unless otherwise indicated.

8. What are the exceptions to the right of withdrawal?

Some items, such as sealed products that have been opened after delivery and cannot be returned for hygiene or health protection reasons, are not covered by the right of withdrawal. We will inform you if your order includes non-returnable items.

9. Is the site safe for making purchases?

Yes, our site uses advanced security protocols to protect your personal data and payments. We do not share your information with unauthorized third parties and follow all data protection regulations.

10. What happens if my order arrives damaged?

In case of damaged goods during transport, please contact us immediately with photographic documentation. We will replace the product or issue a refund, as appropriate.

11. Can I use the site if I live outside of Italy?

Currently, our shipments are limited to the Italian territory. We invite you to contact us if you wish to verify the possibility of an international shipment.

12. What information is required to register on the site?

During registration, we will ask you to provide:

  • Full name;
  • E-mail address;
  • Shipping address;
  • Phone number. All data provided will be treated in accordance with our Privacy Policy .

13. What should I do if I forget my account password?

If you have forgotten your password, you can use the “Recover Password” function available on the login page. You will receive an email with instructions on how to reset your password.

14. How can I contact you for further questions?

You can contact us through the following channels:

We are at your disposal for any request or clarification.

en_US
it_IT en_US