FAQ – Terms and Conditions of Service and Shipping

1. What are the shipping terms for national orders?

We offer free shipping for orders over €49 throughout the country. For orders under this threshold, the cost of standard shipping is €12.

2. Can I get free delivery if I live close to your office?

Yes, if you are within a 15 km radius of our office in Roccatederighi (GR), you are entitled to free local delivery. Please check your location within our delivery radius before completing your order.

3. Can I collect my orders from your location?

Yes, you can choose free collection from our location, but you must arrange an appointment in advance. Please contact us and wait for our confirmation before coming to collect your order.

4. What are the expected delivery times?

For standard shipping, estimated delivery times vary between 3 and 7 working days, depending on the destination. For local deliveries, times will be agreed directly with the customer. During periods of high demand or holidays, times may vary.

5. Can I cancel or change an order?

Yes, you can change or cancel an order before it is shipped. Once it has been entrusted to the courier, it will no longer be possible to make changes or cancel it. Contact us promptly for assistance.

6. What payment methods do you accept?

We accept the main payment methods, including:

  • Credit/debit cards (Visa, MasterCard, American Express);
  • Advance bank transfer. All payments are handled securely through certified platforms.

7. Am I entitled to a refund if I want to return a product?

Yes, you have the right to withdraw from the purchase within 14 days of receiving the product. To exercise the right of withdrawal, you must inform us of your decision by email or by using the withdrawal form available on our website. The return costs are borne by the customer, unless otherwise indicated.

8. What are the exceptions to the right of withdrawal?

Some items, such as sealed products that have been opened after delivery and cannot be returned for hygiene or health protection reasons, are not covered by the right of withdrawal. We will inform you if your order includes non-returnable items.

9. Is the site safe to make purchases?

Yes, our site uses advanced security protocols to protect your personal data and payments. We do not share your information with unauthorized third parties and follow all regulations on personal data protection.

10. What happens if my order arrives damaged?

If your goods are damaged in transit, please contact us immediately with photographic documentation. We will replace the product or issue a refund, as appropriate.

11. Can I use the site if I live outside of Italy?

Currently, our shipments are limited to Italy. Please contact us if you would like to check the possibility of international shipping.

12. What information is required to register on the site?

During registration, we will ask you to provide:

  • Full name;
  • Email address;
  • Shipping address;
  • Phone number. All data provided will be processed in accordance with our Privacy Policy.

13. What should I do if I forget my account password?

If you have forgotten your password, you can use the “Recover Password” function available on the login page. You will receive an email with instructions on how to reset your password.

14. How can I contact you for further questions?

You can contact us through the following channels:

We are at your disposal for any request or clarification.